R & S Healthcare (Pvt) Ltd.

At R & S Healthcare (Pvt) Ltd., we strive to ensure that our customers receive high-quality products in perfect condition. However, if you are not satisfied with your purchase, our Refund and Returns Policy provides clear guidance to help resolve your concerns.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product you received is damaged, defective, or incorrect.

  • The product is sealed and unused in its original packaging.

  • Your request is made within 7 days of delivery.

Note:
For hygiene and safety reasons, opened or used health supplements, medicines, or personal care products cannot be returned.

2. How to Request a Return

To initiate a return:

  1. Contact our support team at support@rnshealthcare.pk within 7 days of receiving your order.

  2. Provide your order number, product name, and a photo/video showing the issue (if applicable).

  3. Our team will review your request and guide you through the next steps.

3. Refund Process

  • Approved refunds will be processed within 7–10 working days after we receive and inspect the returned item.

  • Refunds will be made to your original payment method (e.g., bank transfer, card, or mobile wallet).

  • Shipping charges are non-refundable, except in cases of incorrect or damaged products sent by us.

4. Exchanges

We can replace your item if it arrives damaged or defective.
If the same product is unavailable, you may choose an alternative product of equal value or request a refund.

5. Non-Returnable Items

  • Opened or used products.

  • Products purchased on sale, discount, or promotional offer.

  • Products damaged due to mishandling or storage after delivery.

6. Shipping for Returns

Customers are responsible for the shipping cost of returning the product unless the return is due to our mistake (e.g., wrong or defective product).

7. Contact Us

For any return or refund inquiries, please contact:
📧 support@rnshealthcare.pk